Scotsman
The Brand
The company that reinvented ice. Scotsman is the world’s leading ice machine manufacturer for one basic reason: We understand, better than any other company, the critical importance of ice to any number of businesses.
Scotsman Ice Systems pioneered the development and manufacture of affordable, reliable ice-making machines in the 1950s. Half a century of research, innovation and customer service later, we are the largest manufacturer of ice makers in the world, a truly global company with distributors and authorised service agents in over one hundred countries. There are now over a million Scotsman ice makers at work around the world, with our head office in Boksburg.
Contact us to discover more about our brand and what we offer!
Innovating Better Ice Machines
At Scotsman ice systems, innovation means making better ice machines. We have three essential themes to our product development:
We listen: With over a million ice machines installed around the world, we are not short of advice and clues from our customers on how to make a better machine. This is an essential element of our development activity.
We research: Beyond incoming information from customers around the globe, we have an ongoing market research program which is constantly looking for changing demands and operating circumstances. This data allows Scotsman to anticipate and answer customers’ needs and to provide them with remarkable ice machines – every time.
Sometimes we wonder how we manufacture ice that stays cold for long; it’s the different method of ice machines we use to make the ice more productive. It is very useful to cool down foods and as well keep it fresh. Let’s get in on this summer with ice on the ice ring. Here at Scots man ice machine we are committed to the market industries, we even open a office in Johannesburg to support, repairs, and have a guaranteed warranty throughout South Africa. We at Scotsman ice machines develop new advance machines that works much better and will benefit our customers cost of savings. The data allows helps to provide our customers with amazing ice machines. Over a million ice machines installed we advice and give our customer clues on how to make a better machine.
Behind the “front line” of our service people is our service support system, whose role in keeping the Scotsman promise is just as crucial. The core of this system is our worldwide network of Scotsman Technical Centres: over fifty of them, on five continents. Over ten thousand people attend seminars at our centres annually.
At Technical Support at Scotsman, we speak your language. Manual training, CDs, operational videos and guides are all available for those using and specifying Scotsman ice machines. Regular service bulletins are issued to all our engineers and are available direct to customers upon request.
Our after sales organisation plays a key role in reporting what we could be doing better. They are responsible for feeding back customer comments to our European, American and Asian head offices: we are listening to you!
Warranty
All products manufactured and marketed under the Scotsman brand are guaranteed to be free from defects in material and / or factory workmanship, provided that they are properly installed, maintained, used, operated under specified conditions and in accordance with the installation instructions set forth in the Service Manual supplied along with each unit.
